Rentals Terms and Conditions
To confirm your booking implies that you have read, understood and agreed to the following terms and conditions.
1. Payment
A booking deposit of 25% of the total cost for the duration of your stay must be paid within 7 days of confirmation of your booking. This is non-returnable in the event of any cancellation
The balance becomes due 8 weeks before arrival. The company reserves the right to re-let the accommodation if this condition is not met.
For any client booking within 8 weeks of their arrival date, payment must be made in full.
The submission of the client's deposit indicates acceptance of these terms and conditions, which form a part of the contract between the client and the company.
1.1 Breakage Deposit
All bookings carry a breakage charge of GBP 200.00 unless stated in your booking. This is returned to you 7-14 after departure in full subject to no major damage to the property. This is paid with the final balance which is due 8 weeks prior to arrival.
2. Forms of Payment
All payments prior to your arrival date should be paid by bank transfer / electronic bank transfer . For Euro payments we accept bank transfer via international money movies (IBAN).
We also accept Sterling or Euro Payments with Debit / Credit Cards (4% surcharge)
All Payments made during your stay shall be made in cash in euros.
3. What is included in the rental
Unless otherwise stated the villa rental includes cost of All utility Bills (Electric, Water, Gas etc), check in / check out, Pool and Garden Maintenance. All villas are fully furnished * and include Bed linen & Towels but Not Beach Towels. * Iron and Board included but Hairdryer not normally included.
4. What is not included
The villa rental prices do not include personal travel or cancellation insurance, airport transfers or Departure Cleaning and Laundry.
5. Insurance
We strongly recommend that insurance is taken out against cancellation and it is strongly recommended that personal accident and medical insurance is also taken out.
6. Rental Period
The rental period is from 16.00hrs on the day of arrival, up to 10.00pm on the day of departure. These times can be flexible subject to no other parties checking out on your arrival day or arriving on your check out day.
7. Occupancy
The property is booked for normal holiday use only. The number of occupants must not exceed the maximum occupancy as stated, unless prior permission is given for a baby cot or similar. Pets/animals are not allowed except by prior consent of the owners.
8. Keys and Directions to the property
Detailed instructions for key collection and directions/maps to the villa will be advised approx 8 weeks prior to the rental commencement. A representative from Costa Blanca Live will meet you at the villa on arrival to personally hand over the keys and introduce you to the property. On check-out the keys will be collected by our representative. Out of office arrivals and departures or for regular clients - the keys can be collected from our office or the key safe situated outside our office, full maps and/or directions will be supplied. This box has a combination code which we advise you before arrival and the keys for the Villa will be left here.
If you are using our private airport transfer service your driver will have the keys to the property, on departure give the keys to the driver. If you require one of our representatives to meet you at the Villa out of office hours, please note that there is a €30 charge payable in cash.
You are responsible for the keys whilst they are in your possession and for there safe return to our local agent or office.
9. Conduct
The hirer is responsible for taking all reasonable care of the property and its contents. The hirer shall ensure that no member of the party engages in any activity in or around the swimming pool which may cause damage or offence to the neighbours, pollution to the water or damage to the structure or filtration equipment. Disruptive behaviour caused by loud music and/or late night/early morning rowdiness will not be tolerated.
10. Damage to the villa and its contents
Except in the case of normal wear and tear the hirer will be responsible for making good any damage to the villa or its contents which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the villa or its guests.
11. General Maintenance
The guests are responsible for informing Costa Blanca Live immediately should any maintenance problem occur at the property during their stay.
12. Services
The company neither owns nor operates any Airlines, Car Hire Companies or airport transfer companies. Whilst the company takes every care in selecting all relevant parts of your holiday, the company cannot be held responsible for any injury, loss, or damage howsoever caused.
13. Building/Construction Work and Noise Pollution
Building/Construction work are almost inevitable in certain resort areas. Unfortunately such developments are completely outside the company's control and the company does not receive advance notice of when they may commence. The company is not liable for any disruption, disturbance, inconvenience, or diminution of enjoyment of the client's holiday arising out of such building/construction work howsoever caused.
In the event that we become aware prior to your holiday commencing of any major building works operating immediately adjacent to your villa we will contact you as soon as possible and offer you an alternative villa of a similar size and standard In the event that no suitable accommodation can be offered then a full refund of the rental will be offered. Any refund is restricted to the villa hire costs and we are not liable for any cancellation or administration charges for travel arrangements, etc
14. Power
Properties in Spain are sometimes allotted a limited amount of electricity (3 - 6 kilowatts). Although it happens very seldom, the use of too many appliances at the same time will flip a circuit breaker and shut off the electricity. This does not mean that there has been a power failure, only that a breaker in the house has been triggered and needs to be switched back on. As in the U.S. and other European countries, the panel is often located inside the house. Please be careful to limit the simultaneous use of electrical appliances. Please also be aware that general power outages do occur. We are not liable if power is lost.
15. Accommodation Availability
All accommodation offered is subject to availability at the time of booking. If for any reason the accommodation originally reserved is not available, the company undertakes to provide alternative accommodation of a similar size and standard. In the event that no suitable accommodation can be offered then a full refund of the rental will be offered. Any refund is restricted to the villa hire costs and we are not liable for any cancellation or administration charges for travel arrangements, etc.
16. Personal/Public Liability
Whilst the company takes every care in selecting all relevant parts of your holiday, the company cannot be held responsible for any injury, loss, or damage howsoever caused.
17. Website Accuracy
All information contained on our website has been compiled from up to date details and we have taken care to ensure its accuracy. There may however be occasions when an advertised facility is either modified or unavailable. Such situations may be dictated by local circumstances, necessity for maintenance, local construction work, water shortages, adverse weather, fuel shortages, power cuts, and other circumstances beyond our control. If we are advised of this, we will of course inform you as soon as possible, but we cannot be held liable in such circumstances. It is important to remember that some facilities, perhaps such as beach restaurants, water sports, water parks, or swimming pools etc. may not operate at all times of the season.
18. Cancellation
All cancellations of bookings must be in writing by email / post to Costa Blanca Live. If cancellation is more than 8 weeks before your arrival date then the deposit only will be forfeited.
If cancellation is less than 8 weeks before departure, the following payment refunds apply.
6 - 8 weeks before arrival date 50% of total payment returned (deposit non-refundable)
4 - 6 weeks before arrival date 25% of total payment returned (deposit non-refundable)
0 - 4 weeks before arrival date - 0% of the total payment returned (deposit non-refundable)
